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Terms and condition

This agreement (these “Terms”) applies as between you, the User of this website and Luxe Poster Co, the owner(s) of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of our Services. If you do not agree to be bound by these terms and conditions, you should stop using the website and Services immediately.


If you have any questions or comments, feel free to contact us using, call us on (+44) 07460 009835 or write to us at Luxe Poster Co, 28 Malcolm Place, Cambridge CB1 1LS , United Kingdom.


      1. When you order our Prints, or Posters (“Goods”) from, you are entering into a contract with us for the purchase of the Goods.
      2. You are responsible for reading the full item descriptions and/or specifications on the product page before committing to purchase the item.
      3. You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering.
      4. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email confirming your order (the Order Confirmation). If the Goods are not available, we will contact you by telephone or email and offer you an alternative Product or the option of cancelling your order.
      5. Goods purchased from us are intended for your use only and you warrant that any Goods purchased by you are not for resale, unless you are registered as a re-seller with us.
      6. When ordering from us, you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
      7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from us.
      8. The description and price of Goods you order will be as shown on our website at the time you place your order.
      9. After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the Order Confirmation). The contract between us, we and you (Contract) will only be formed when we send you the Order Confirmation.


      1. All Prices shown on the website are exclusive of value added tax and exclusive of delivery charges.
      2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
      3. The total price for Goods ordered, including delivery charges, will be displayed on our website when you place your order. When you are paying by credit or debit card, payment will be taken at the time of placing your order and not when the order is dispatched or delivered.
      4. Our website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our website may be incorrectly priced. We are under no obligation to provide the Goods to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.
      5. If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods. If you do not reconfirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.
      6. In some cases it may be necessary for us to request further information from you in order to perform CNP (cardholder not present) checks on payments received for the purpose of avoiding fraud. This is in the interest of all card holders. If you are unable to provide further information upon request, the order may be cancelled or the delivery address amended to the registered card address at our discretion.


      1. Promotions, such as percentage discounts, fixed value discounts and free items are subject to availability. Promotions can be terminated at any time and without notice.
      2. We will endeavour to honour all promotions but we cannot be held liable where promotions expire, are discontinued, terminated or unavailable.
      3. Promotions have no cash value.


      1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
      2. Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
      3. Please ensure that you or someone who is authorised to accept the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage then you can refuse the delivery.
      4. The Goods will be at your risk from the time of delivery.
      5. If you order Goods from us for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


      1. The risk in the Goods shall pass to you on delivery. The full legal, beneficial and equitable title to the Goods shall remain vested in us (even though they have been delivered and risk has passed to you) until we give written notice to you to pass legal and beneficial ownership of the Goods to you or, if earlier: 
        1. payment in full, in cash or cleared funds, for all the Goods has been received by us; and 
        2. all other money payable by you to us or under the Contract or any other contract or order has been received by us. 
      2. Our rights and remedies set forth herein are in addition to and shall not in any way prejudice, limit or restrict any of our other rights or remedies under the Contract or in law or equity. We shall be entitled to maintain an action against you for the price of the Goods notwithstanding that legal, equitable and beneficial title to and property in the Goods has not passed to you. 


      1. We reserve the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. We may do this for example, but without limitation, where:
        1. an event beyond our control, such as storm, fire, flood or failure of computer systems, means that we are unable to supply the Goods within a reasonable time; 
        2. Goods ordered were subject to an error on the website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
        3. you ask us to cancel your Order.
      2. You may cancel your Order where we have breached a material term of this Agreement; or were are not able to deliver your Order within a reasonable time of the estimated delivery time, other than a result of any delay: 
        1. for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or 
        2. which was outside our control.
      3. Where we cancel your Order after acceptance it will send you an email notifying you of cancellation.
      4. In the event we or you are cancelling your Order after payment has been processed, we will refund any money paid in respect of that Order, typically within 14 days. 
      5. Except to the extent otherwise required by law or as expressly set out in these terms and conditions, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
      6. Under the UK's Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, and the EU`s Consumer Rights Directive, you have a cooling off period of 14 "working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). 
      7. You can return your items within 14 days, and it must be returned as new and in its original packaging in a re-sellable condition, complete and as purchased, accompanied by a valid proof of purchase, and returned to us within 14 days of purchase. You will need to repackage the goods in the original packaging and send them to us. To initiate a return please simply contact us. 


      1. The information, content and material available on our website may vary from time to time without notice to you. This is in order to ensure that our website is as up to date as possible.
      2. We aim to have our website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep our website as up to date as possible; all product descriptions displayed on our website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.
      3. You must not interfere with the working of our website nor must you circumvent security on our website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.
      4. You must be 18 or older to use our Services. Minors under 18 years of age are only permitted to use our Services through an account owned by a parent or legal guardian, with their appropriate permission and under their direct supervision. You are responsible for any and all account activity conducted by a minor on your account.


      1. Where we have requested information from you to provide the Goods, you agree to provide us with accurate and complete information.
      2. You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the Goods to you. We do not pass on or sell your contact details to third parties.
      3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
      4. You should not receive unsolicited emails or phone calls from companies that we do business with and we do not sell your information to these companies.
      5. All personal data is stored and managed in accordance with our Privacy Policy.


  • We hope that you will not have any complaints about our Services, however if you do have an issue please contact us and we will do our best to respond within 5 business days.


      1. All copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this website and the Goods and Services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved. 
      2. The collection, arrangement and assembly of all content on our website is our exclusive property and is protected by copyright. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website unless expressly invited to do so.


      1. Luxe Poster Co does not restrict liability to you for personal injury or death arising as a result of direct negligence, for fraud committed by Luxe Poster Co or for any other matter which it is unlawful to limit or exclude. Luxe Poster Co disclaims any and all liability to you for the supply of the Goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If Luxe Poster Co is found liable for any loss or damage to you such liability is limited to the amount Luxe Poster Co have received from you in respect of such Goods out of which the claim has arisen. Luxe Poster Co cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.
      2. Luxe Poster Co does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of our website or the Goods or as a result of any failure of any goods purchased from us.
      3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website. Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of our website will be error free or fit for purpose, timely, that defects will be corrected, or that our website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
      4. We shall not be held liable for any failure or delay in delivering the Goods or performing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
      5. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


      1. Goods ordered through Luxe Poster Co will and delivered by our carrier and we may transfer our rights and/or obligations under this Agreement without your consent or any requirement to notify you.
      2. We may alter or vary the Terms at any time. Any variations or updates to these Terms will be published on our website. You will be deemed to accept the latest version of the Terms and Conditions when you buy our Goods.
      3. This Agreement constitutes the entire agreement between you and us. No other terms, whether expressed or implied, shall form part of this Agreement. In the event of any conflict between these Terms and any other term or provision, these Terms shall prevail. By accepting this Agreement, you are also unambiguously agreeing to the Returns Policy and the Privacy Policy. You should not use our website or Services if you do not accept these Terms, the Returns Policy and the Privacy Policy.
      4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, we agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
      5. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
      6. It is not intended that the undertakings and obligations of the parties set out in this document shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
      7. These Terms and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.